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Customer Service Associate - Chat - Pune

0 - 2 Years

Pune


Job Description

Process: DomesticChat. (Work From Office)

Eligibility: Minimum 12th Pass.

Excellent Written and Verbal Communication. (Post Graduate and Diploma freshers would not do.)

Shifts: 24/7* Rotational Shifts - 9 hours shift, of which 8 hours login and 1 hour of break.
Candidate should be comfortable working in Night Shifts. (Shift changes after every 3 months)

Working Days: 5 days working, 2 days consecutive off (not necessarily Saturday/Sunday).

Transport: During the day there is no pick and drop available (any shift between 8 AM to 8 PM)
Any shift that starts or gets over between 8 PM to 8 AM will get both pick and drop.

Additional Benefits: 1,100 per month Zeta food coupons

Night shift allowance: 115Rs per night.

Traveling allowance: 1,500Rs per month.

Candidate Should:

Have Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
Have the Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Have the ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Be flexible with the working schedule; may be expected to work weekends, holidays and events.

Salary 1 Lac 50 Thousand To 2 Lac P.A.
Industry IT Software - Ecommerce / Internet Technologies
Work Experience 0 - 2 Years
Qualification Higher Secondary

Key Skills

Non Voice Chat customer service Customer Focus Customer Support Complaint Handling BPO Call Centre

Company Profile

Company Name

Reputed E commerce Company

About Company The Company has separate retail websites for the United States, the United Kingdom and Ireland, France, Canada, Germany, Italy, Spain, Netherlands, Australia, Brazil, Japan, China, India, Mexico, Singapore, and Turkey. In 2016, Dutch, Polish, and Turkish language versions of the German Company website were also launched.The Company also offers international shipping of some of its products to certain other countries.
Email ID hr.dakhseshnaik@gmail.com